Shipping policy
Shipping Policy
At Nubillea, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days after payment is received. Orders are not processed on weekends or public holidays.
Shipping Time
We offer worldwide shipping.
Estimated delivery times:
United States & Canada: 7–12 business days
United Kingdom & Europe: 7–14 business days
Rest of the World: 10–15 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, courier delays and other circumstances outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and the products in your order.
We may offer free shipping promotions from time to time. Any applicable shipping offers will be clearly displayed on our website or at checkout.
Order Tracking
Once your order has been shipped and tracking information becomes available, you will receive a confirmation email containing your tracking number.
You can use this information to follow the progress of your delivery.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by Nubillea.
Delays
While we aim to meet the estimated delivery times above, delays can occasionally occur due to customs inspections, courier delays, weather, peak shopping periods or other circumstances outside our control.
Incorrect Address
Please ensure that your shipping address is complete and correct before placing your order.
Nubillea cannot be responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We will try to correct the address before the order is processed or shipped, but we cannot guarantee that changes will be possible.
Lost, Missing or Delivered Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with other members of your household or neighbours where appropriate.
You should also contact the shipping carrier using the tracking information provided.
If you are still unable to locate your package, contact us and we will do our best to help you investigate the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us within 5 days of delivery and provide clear photographs of the item and packaging where appropriate.
We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy.
Contact Us
If you have any questions about shipping or your order, please contact us at:
support@nubillea.com
support@nubillea.com